FAQ

To get in touch with us, kindly send an email to support@hsembroidery.com.

We prefer to maintain electronic communication, as it allows us to keep a comprehensive record of all discussions. This way, any member of our team can easily refer back to previous communications related to an order.

Please note that we do not publicly list a phone number. We are a small but dedicated team, handling numerous design submissions, orders, and customer inquiries daily. If a phone call is deemed necessary for an existing order, we will coordinate and reach out to you.

Remember, we're not robots; we're real people here to assist you every step of the way.

At present, our production time is approximately 7-14 business days, which includes Monday through Friday, starting from the date your order is placed. Once an order completes its production phase, it is dispatched using UPS/USPS and typically takes a few business days to reach your doorstep.

Please bear in mind that these turnaround times are estimates. While the majority of orders are finished and shipped within the originally provided timeframe, occasional issues during production may lead to slight delays. These issues can include challenges like logos not stitching well, human errors in the production process, or certain items being on back-order.

Rest assured that our machines operate round the clock, and we make every effort to expedite your order and have it on its way to you as swiftly as possible.

At H&S Embroidery, we take pride in offering a diverse range of high-quality products to meet your customization needs. While many of our items are available for individual purchase, some products within our catalog have a Minimum Order Quantity (MOQ) requirement. These products with a minimum order quantity are carefully selected to cater to various group-oriented needs, such as team uniforms, corporate events, or promotional giveaways. The MOQ ensures that we can maintain cost-effective pricing and deliver exceptional value to our customers for bulk orders. Whether you're looking to outfit your entire team in customized apparel or seeking branded merchandise for a large-scale event, our products with minimum order quantities provide a cost-efficient solution without compromising on quality. To explore the specific details of the minimum order quantities for our products, please refer to the product listings on our website or contact our dedicated customer service team. We are committed to working closely with you to find the best customization options that align with your requirements, ensuring a seamless and satisfying experience with H&S Embroidery.

Absolutely! We provide digital renderings of your stitching for your review and approval before you finalize your order.

Washington, US